Well, Nusuni Dot Com has been completely transferred to GoDaddy as of this morning - and I must say this is the smoothest transfer I’ve ever done thus far.
Starting It Up
Because this was a simple transfer from one registrar to another without changing my contact info it went really easy. All I did was use the transfer form, pop in my info, and then realized the domain was locked at my old registrar - so I unlocked it to allow transfers, then reinitiated the transfer from the control panel and sat back and watched it go.
The most annoying part with transfers are the authorization codes you need to get from your current registrar. These auth codes must be entered into a form to allow the new registrar to initiate the transfer - so if you are selling your domain you must send the codes to the new owner.
The Waiting Game
At this point I got the confirmation e-mail from my old registrar, along with that lovely “don’t do anything until 07-December 07 unless you want to cancel your transfer” message. I didn’t get another e-mail until today - when the transfer finished up (6 days after initiating it) Everything went smoothly.
Phone Call?
Being my first experience with GoDaddy - I was quite shocked to get a phone call just a few minutes ago from them checking to make sure it is working nice. After hanging up the phone I immediately thought “Wow, GoDaddy just called you!” Needless to say it was nice talking to a human and not a stupid prerecorded message/machine - which pretty much every national company seem to use these days. The guy was nice, and to my amazement didn’t try pressuring me into buying a bunch of extra crap (I’m a poor broke 18 year old programmer - I haven’t got money for extra crap!). We discussed the good prices, my webhost, and even Diggnation (ironically, I was watching the new episode when he called).
Although I probably won’t transfer any of my other domains to them right now (the registrar I use for those domains has fairly good prices), I will definitely be buying my domains through GoDaddy for now on. That’s saying a lot too - I’m generally a hard person to please.
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December 9th, 2007 at 5:42 pm
Glad it went smoothly.
I registered my domain with GoDaddy too (well, someone registered it for me, because I can’t make online payment)
December 10th, 2007 at 5:08 pm
Jeremy, Thanks for describing your experience. It’s always nice to hear about good and bad customer service experiences, especially when it’s written by someone I know.
Whenever I find a positive review via google, I always wonder if the review was planted.
December 10th, 2007 at 6:11 pm
Same here Aaron - the only time I trust reviews is if they are on user review sites or on a blog I trust - but even then I never trust positive reviews. Call me pessimistic - but I usually look for flaws in the service or product I’m getting that way I can make a more informed decision about whether or not it is bad. Usually when looking at bad reviews I take it a step further and only trust “it is bad because…” reviews and not “IT SUX” type of reviews.
December 10th, 2007 at 6:11 pm
Oops, almost forgot - thanks for your thoughts
January 15th, 2008 at 3:27 pm
I’m glad your “change over” went smooth.
Any time I’ve dealt with GoDaddy, it’s been a pain! I’ve waited for hours (90 min) on the phone for GoDaddy support, but found their on-line support to be fast responding. They couldn’t always resolve the issue, but at least they responded.
You may want to check Mike Filsaime’s blog, he’s had issues with GoDaddy being his registrar. From what I gather, it cost him around $25,000 in lost sales after they shut off his domain (they were NOT hosting his account, they only had his domain name) after they received a “spam” complaint. No warning, no phone call, no nada — they simply killed his domain name.
Regards,
Chris